Andreas Jakob is an accomplished IT professional with extensive experience in technical support and engineering roles. Since November 2013, Andreas has been employed at NetApp, progressing from Technical Support Engineer roles (TSE2 and TSE3) to the position of EE4 Support Escalation Engineer for DP&Cloud, where responsibilities include troubleshooting a wide range of NetApp products and supporting customers across Europe. Prior to NetApp, Andreas worked at Convergys as a Senior Storage Engineer, overseeing a multilingual team and providing technical support. Earlier roles included technical support positions at InfoPrint Solutions and Lenovo. Andreas holds a degree in IT Systems Support and Supply Chain Management, reflecting a strong foundation in technical and operational aspects of IT support.
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