Malgorzata (Gosia) Swierk possesses extensive experience in customer experience management and project delivery, currently serving as CX Program Manager at NetApp since January 2013. In this role, Malgorzata focuses on enhancing customer experience through the translation of feedback into actionable improvements and effective process creation. Responsibilities include managing global projects for technical support, overseeing customer experience initiatives in collaboration with leadership, and refining processes within the EMEA region. Prior to NetApp, Malgorzata held positions at Europe Real Estate (REP) as Client Services Manager and Researcher, and at Laureate Online Education as Enrolment Advisor. Educational qualifications include a Professional Diploma in Customer Experience from The CX Academy and advanced degrees in Business and Economics, as well as Management and Marketing, from Erasmus University Rotterdam and Jagiellonian University.
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