Shanell Jones

Shanell Jones is an accomplished professional with extensive experience in program management and customer engagement. Currently serving as a Senior Program Manager at NetApp since November 2019, Shanell oversees the strategy and operations for high-visibility executive customer engagement programs, including signature Advisory Boards. Previously, as a Program Manager for Customer Experience Enablement at NetApp, responsibilities included supporting operations for technical and executive customer programs. Shanell's earlier roles include managerial positions focused on patient experience at Dignity Health Dominican Hospital and human resources operations at PRO Unlimited, along with serving as a Practice Manager for Carlos Arcangeli M.D. from December 2005 to October 2011.