Prashant Pareek

Prashant Pareek is an experienced professional in customer success operations and technical analysis, currently serving as the Customer Success Operations Manager at NetBrain Technologies Inc. since January 2022. Prashant drives strategy and processes for customer success operations, managing a team of Digital Customer Success Managers to enhance customer retention. Prior to this, Prashant held multiple roles at Gainsight from December 2016 to November 2021, concluding as Lead Customer Success Consultant, where responsibilities included training new teammates and ensuring effective use of the Gainsight platform for customer success objectives. Previous experience includes serving as a Senior Technical Analyst at Steelwedge and a Systems Engineer at Infosys Technologies Ltd. Prashant holds a Bachelor of Technology in Information Technology from Rajasthan Technical University, Kota, and completed HSC in Mathematics and Computer Science at St. Anselm's Senior Secondary School, Bhilwara.