Juan León

Juan León has a diverse work experience with a focus on IT and technical support. Juan began their career in 2017 as a Systems Administrator at Khorion, where they managed systems administration tasks until 2018. In 2019, Juan worked as a Sector Manager for Select Hotel at NOVUM Hospitality.

Juan then moved on to Zalando Lounge in 2020, where they served as a Customer Success Analyst. In this role, they were responsible for using CS tools to analyze account health, creating reports to evaluate customer accounts, and implementing tactics to improve customer experience and product adoption.

In the same year, Juan joined PlayStation as a Technical Support Professional, where they provided incident solving, escalated and resolved technical issues, and supported Level 1 and 2 technical inquiries.

In 2021, Juan transitioned to Trade Republic as a Technical Support Expert. There, they managed the Cash Operations Team, provided technical support for banking transactions and payments, and implemented procedures for secure data handling and sharing.

Most recently, Juan has been working at Netcetera - Software matters since October 2022 as an IT Sysadmin - Service Desk, responsible for managing IT systems and network administration for German offices, with a focus on Azure Cloud and Active Directory.

Overall, Juan León has gained extensive experience in IT sysadmin, technical support, customer success, and database management throughout their career.

Juan León attended La Salle BCN where they pursued a Técnico Superior degree in Administrador de Sistemas Informáticos en Red. Juan studied at this institution until 2023.