NETCOM Business Contact Center
Ricardo Segura Barboza serves as the Coordinador Workforce Management at NETCOM since March 2022, overseeing the regional WorkForce Management department, which supports various operational processes including forecasting and personnel sizing for projects. Previously, at Cabletica from December 2015 to March 2022, Ricardo held roles as Encargado de facturación, where responsibilities included supervising mass billing processes, and as Analista de procesos, focusing on process management and operational project implementation. Earlier experience at ITS InfoCom from February 2009 to December 2015 as Jefe WorkForce Management involved evaluating customer service projects and measuring key Business Contact Center indicators. Ricardo holds a Licenciatura en Administración de Negocios with an emphasis on Management from Universidad Hispanoamericana, obtained between 2015 and 2019.
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