André Menezes

André Menezes currently serves as the Global Program Manager for Customer Service Tools Reliability at Netflix, overseeing reliability programs within the Customer Service sector. Previously, André held the position of Chief Diversity and Inclusion Officer for the Brazil Conference at Harvard & MIT and worked as a Global Program Manager at Nubank, focusing on implementation and optimization. Additional experience includes roles at Zendesk as Engagement Manager for LATAM, various project management positions at SAP, and a tenure at Google as a Process and Operations Specialist. André's career began at BCD Travel, where responsibilities spanned numerous project management roles, enhancing operational processes and service delivery. Academic credentials include a Master of Liberal Arts in Business Management and a Graduate Certificate in Organizational Behavior from Harvard University, alongside an MBA in Information Technology.