Fei H.

Fei H. is an experienced engineering manager currently scaling customer support for approximately 300 million subscribers at Netflix, starting in December 2024. Prior to this role, Fei held various positions at Houzz from July 2016 to November 2024, including Director of Engineering, responsible for SaaS product lines aimed at millions of home remodeling professionals, and other managerial positions focused on CRM, platform infrastructure, and API development. Fei's earlier experience includes serving as a Senior Software Engineer at Yahoo, where responsibilities included leading Yahoo Search Middleware development, and as a Software Engineer at NetApp, specializing in storage server clustering infrastructure. Educational background includes a Master of Science in Computer System and Network from Carnegie Mellon University and a Bachelor of Engineering in Information Security from Huazhong University of Science and Technology.