Lana D. Thompson

Lana D. Thompson is an accomplished professional with extensive experience in learning and development, particularly in the technology sector. Currently serving as the Head of Learning and Development for Customer Service at Netflix since June 2025, Lana previously held multiple senior roles at Google from May 2015 to June 2025, including Head of Global Training, Content, and Enablement, and Head of Global ChromeOS Partner Enablement. During this time, Lana developed comprehensive content strategies and led impactful learning campaigns. Lana's earlier positions include roles as an Instructional Designer at Apple and San Diego State University, where a focus on educational technology and the design of online courses was paramount. Educational credentials include an MA in Educational Technology from San Diego State University, an MA in Linguistics from Universite Nancy II in France, and a BA and Teaching Diploma in English Language and Literature from The Lebanese University.