Robert Hadley is a focused professional with over 16 years of experience in technical support and program management, currently working as a CS Technical Support Specialist at Netflix. Their significant contributions at Netflix include managing technical escalations and improving tools and systems across global customer service operations. Previously, Robert held roles such as Technical Program Manager and Product Reliability Engineer, where they drove the resolution of customer-facing issues and enhanced product reliability. Robert's early career included positions at VeriTest and Google, and they are currently pursuing a degree in Engineering at Portland Community College.
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