Theresa Sim

Theresa Sim is a seasoned technical support engineer with extensive experience in big data, cloud technologies, and customer enablement. Currently serving as a Senior Technical Support Engineer at Netflix since July 2023, Theresa previously held the position of Senior Cloud Support Engineer at Snowflake, where notable contributions included prioritizing high-sensitivity support cases and authoring knowledge transfer articles. Prior roles at AVEVA and OSIsoft showcased Theresa's expertise in product support, data acquisition, and customer service. An engineering graduate from The University of Texas at Austin, Theresa holds a Bachelor's Degree in Chemical Engineering and possesses a strong foundation in technical problem-solving and customer satisfaction.