Nethex
Fabio Pandolfo is an experienced professional in the field of call center management and business operations. Currently serving as Call Center Manager at Nethex since November 2018, Fabio has previously held the position of Account Manager at MYBEST Contact from January to October 2018. Prior experience includes serving as Call Center Manager at Facile.it from January 2015 to December 2017, where responsibilities included managing operations for a utilities-focused call center in Tirana. Fabio also worked as Senior Business Manager at GLOBE NETWORK SRL, coordinating special activities in Italy and abroad, and as Project Manager at Qè - CALL CENTER, overseeing teleselling and project startup for Enel Energia. Educational qualifications include a Master's degree in Law with a focus on telecommunications management from Università degli Studi di Catania and a commercial diploma from ITC de Felice.
Nethex
Gestiamo i tuoi Customer Decision Journey combinando competenze digitali con sensibilità umana. Aiutiamo i nostri clienti nella gestione a 360° dei loro clienti. Gestiamo e ottimizziamo il loro Customer Lifecycle: dalla lead generation multicanale all’acquisizione, dall’assistenza alle attività di Post Sales fino alla Retention/AntiChurn, supportando la revisione dei processi e garantendo professionalità e coerenza in tutti i touch point.