Gayla Fligge

Gayla Fligge is an accomplished ITIL 4 Managing Professional with extensive experience in program and contract management, specializing in IT Service Management (ITSM) and configuration management. Currently serving as a Contract Program Manager and Senior BMC Helix ITSM System Analyst at NetImpact Strategies Inc., Gayla manages a team of 14 contractors. Previous roles include ITIL Service Expert and Remedy ITSM System Analyst at Emagine IT, where responsibilities included project management and requirements gathering for Remedy OnDemand implementation at the USDA. Gayla has also held positions at OnPoint Consulting Services and Serco - North America, leading the implementation of ITIL processes for USDA. Additional experience includes roles at General Dynamics Information Technology, JMA Information Technology, Nexus Technologies, and Sprint, contributing to the development and implementation of ITSM processes and configuration management across various organizations.