Tom Hennessey

Tom Hennessey is an accomplished technical support engineer with extensive experience in leading global teams and providing high-level client support. Currently serving as a Consultant Technical Support Engineer at NETSCOUT since June 2020, Tom manages a team of specialist engineers in Customer Success Operations for Service Providers. Prior to this, Tom held various positions at NETSCOUT, including Technical Lead Engineer and Senior Support Engineer, focusing on production support for telecommunications applications. Tom has also worked as a Senior Application Support Analyst at Citi, providing analysis and support in fixed income applications, and as a Senior Support Engineer at Health Service Executive, where Tom managed hardware and software support for numerous users. Tom's educational background includes a Graduate/Higher Diploma in Information Technology and a Bachelor of Arts in Business Studies from Griffith College Dublin.