Ray Montemayor

Ray Montemayor is an experienced leader in customer service and partnership engagement with over 20 years in the industry. Since October 2012, Ray has served as the Director of Partnerships Engagement and Customer Experience at Netspend, where responsibilities include maintaining partner and client relationships and optimizing the customer experience. Previous roles include Director of Customer Service at Netspend, where Ray restructured the department and enhanced operational efficiency, and Customer Retention Manager at Cricket Communications, where successful strategies minimized customer churn. With extensive experience in managing customer care departments and driving performance improvements, Ray has consistently contributed to enhancing customer satisfaction and retention across multiple organizations.