Luigi Galvez

Luigi Galvez is an accomplished Senior Manager in Product Support at NetSuite, with experience since June 2015. In this role, Luigi oversees vertical operations within SuiteCloud, SuiteBuilder, CRM, and SuiteCommerce Product Support in the North American region, focusing on issue and defect management. Previously, Luigi served as Manager of Product Support, where responsibilities included resource allocation and ensuring high customer satisfaction for 24x7 global support operations. Earlier positions held include Team Lead and Vertical Lead in Technical Support, providing technical assistance and coaching within the team, and Technical Support Engineer, addressing client issues through various communication channels. Luigi's educational background includes a Bachelor of Science in Information Technology from San Beda College Alabang, completed in 2015, alongside earlier schooling at Ann Arbor Montessori Learning Center and Colegio San Agustin-Binan.