Jonathan Aldridge

Jonathan Aldridge has accumulated extensive work experience in the field of IT. Jonathan started their career in 2008 as a Computer Operator at Chickasaw Nation Industries, Inc., where they provided desktop support and handled Prism/Delphi accounting software. Jonathan then joined INDUS Corporation in 2008 as an IT Specialist, responsible for troubleshooting hardware and software issues, implementing network cable runs, and installing security cameras and door sensors.

In 2012, Jonathan transitioned to ResCare, where they served as an Instructor for the Computer Technology trade. In this role, they prepared trainees for the A+ certification exam through hands-on labs, demonstrations, and lectures. Additionally, they managed the purchasing of curriculum, computer hardware, and exam vouchers.

In 2014, Jonathan worked as a Service Desk Tier II specialist at Agensys Corporation, providing IT support for the Army Enterprise Service Desk contract. Jonathan assisted users with CAC cards, IE browser settings, AD password resets, and general IT issues. Jonathan also utilized the Remedy ticketing system to track work progress.

Jonathan joined Chickasaw Nation Industries, Inc. in 2015 as a Tier II specialist, providing phone support to Air Force personnel for computer, phone, and network issues. Jonathan achieved a 72% first call resolution rate and handled top tickets from October to December 2015. Later, they took on the role of a File Server Administrator, ensuring efficient operation of file servers until March 2019.

From 2019 to 2021, Jonathan served as an Enterprise Domain Administrator in the United States Air Force. Their responsibilities included managing domain administration and resolving related issues. In 2021, they joined SOS International LLC as a System Administrator II, overseeing system administration tasks until December 2022.

In 2022, Jonathan joined Network Designs, Inc. and Gridiron IT as a System Engineer, contributing to the design and maintenance of systems.

Overall, Jonathan Aldridge possesses extensive experience in IT roles, including system administration, technical support, and teaching.

Jonathan Aldridge attended the Guthrie Job Corps Center from 2004 to 2005, where they obtained certifications in A+, Network+, Security+, MCP(XP), and MCSA(2003) in Computer Technology/Computer Systems Technology. Jonathan then enrolled in the Edison Job Corps Academy from 2005 to 2006, studying Computer Technology/Computer Systems Technology. In 2014, Jonathan obtained additional certifications in A+, Network+, Security+, CompTIA A+ ce, CompTIA Network+ ce, and CompTIA Security+ ce from CompTIA.