Shaun A. Hodge is a seasoned professional in the IT and service management sectors, currently serving as the Service Request Lead at Network Designs, Inc. since April 2023. With over a decade of experience at CACI International Inc., Shaun has progressed from Service Request Supervisor to Service Request Manager, demonstrating expertise in problem-solving and team collaboration. Previous roles include Proprietary Specialist II, where support was provided for video teleconferencing and portable device management, and Systems Technician 1, focusing on network monitoring and maintenance. Additionally, Shaun has experience as a Database Administrator Technician at Northrop Grumman Corporation and as an Oracle Developer for the U.S. Department of Justice. Shaun holds an Associate in Arts degree in Information Systems from Strayer University, obtained in 2014.