Heather Jones

Heather Jones is a seasoned professional with extensive experience in customer success and experience management across the telecommunications and construction sectors. Currently serving as Customer Success Lead at Network for Learning (N4L) since November 2022, Heather previously held roles including Customer Experience Manager at Go Tiny Homes, where project compliance and client-construction communication were prioritized. Notable experience at Vodafone New Zealand encompassed positions such as Segment Operations Manager, Head of Customer Experience for Wholesale, and Enterprise Customer Care Transformation Manager, where leadership in customer experience transformation and process improvements resulted in significant operational benefits. Earlier career stages at Spark New Zealand involved roles in Customer Operations Transformation and Assure Transformation Management, focusing on continuous improvement initiatives to enhance customer experiences. Heather Jones holds a degree from The University of Waikato and has a background in various roles that emphasize operational efficiency and customer satisfaction.