Caleb Muasya

Caleb Muasya is a seasoned professional with extensive experience in management and customer service within the payments and banking sectors. Currently serving as Senior Manager in Merchant Services and Customer Experience at Network International, Caleb is responsible for business growth, product development, and managing high-value merchants in Africa, focusing on customer retention and process optimization. Prior roles include Business Development Manager at SGA Security, where Caleb managed key corporate clients and drove automation and strategic partnerships. Beginning a career at KCB Bank Group, Caleb excelled in various customer experience and relationship management roles, significantly increasing portfolio volumes and revenues. Caleb holds a Master of Arts in Project Planning and Management and a Bachelor of Arts in Anthropology from the University of Nairobi.