Tracey Walker possesses extensive experience in IT service management, having held key roles across various organizations. From June 2004 to July 2010, Tracey served as a Customer Service Manager at BT, ensuring the 24-hour availability of the Patient Admission System at St Georges Hospital and reporting on SLA performance. Previous positions include Service Desk Lead at Shearman & Sterling LLP and Atkins Management Consultants, and Delivery Manager at Computacenter from July 2010 to January 2015. Since joining Network Rail in January 2015, Tracey transitioned from Service Owner to Head of IT Service Strategy in August 2022. Additionally, Tracey held the position of Team Leader at Sainsburys from 1998 to 2000.
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