New Directions Behavioral Health (now Lucet)
Emily Casto is an experienced professional in customer success operations and employee assistance programs, currently serving as Manager of Customer Success Operations and Manager of EAP Training and Events at New Directions Behavioral Health (now Lucet) since August 2016. Previously, Emily worked as a Member Advocate at E4 Health from November 2013 to August 2016, providing phone support and referrals for clients. Prior roles include Intake Specialist at The Wellness Corporation, Intern at Horizons for Homeless Children, Server at Flats Organic Pizzeria, and Service Desk employee at Bob's Stores. Emily holds a Bachelor of Arts in Sociology from Clark University, earned in 2012.
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New Directions Behavioral Health (now Lucet)
New Directions Behavioral Health, founded in 1995, is dedicated to helping people find a healthy balance and improve health through positive change. We offer managed behavioral healthcare, employee assistance programs, organizational consulting, and health coaching programs. As behavior change experts, we provide a full range of proven practices to help individuals attain healthier and more balanced lifestyles. In fact, we serve the behavioral health needs of millions of people across the nation. New Directions is one of the fastest growing behavioral health care companies in the nation. Our services have earned national recognition and awards for innovation and best practices. And we are accredited by NCQA as an MBHO and by URAC for health utilization management and case management.