Paul Lynch

Paul Lynch currently serves as Head of Claims at New Ireland Assurance since September 2025. Prior to this role, Paul held various positions at Phoenix Group, including Chief Operating Officer for Phoenix Life Assurance Europe and Customer Service Operations Manager, from August 2022 to August 2025. Paul has also worked at Aviva as Customer Experience Manager for Retirement Solutions, and at Friends First in multiple roles such as Customer Services Manager and Technical Claims Executive from 2001 to 2018. Earlier experience includes positions at TAL Australia and New Ireland Assurance as Claims Assessor and Insurance Administrator. Paul holds a First Class BA (Hons) in Business Management from Dublin Business School, along with various qualifications in financial services and management from recognized institutions.