James Spears

James Spears is an accomplished customer service and operations leader with extensive experience in enhancing team performance and driving quality improvements. Currently serving as Customer Service Manager at ApproveShield since February 2024, James previously held the role of Quality Assurance Manager at Priceline, where significant achievements included redesigning quality forms and reducing vendor attrition. James's experience also spans roles such as Call Center Operations Manager at Faneuil Inc, where effective initiatives reduced employee attrition, and District Manager at Speedway LLC, focused on cultural cohesion and leadership development. With a strong foundation in training and sales management from positions at TLC Associates and Empire Today, along with a Bachelor's degree in Creative Writing from the University of Pittsburgh, James combines strong operational acumen with effective team leadership skills.