Grace Horan

Grace Horan is a seasoned professional with extensive experience in customer support and visual merchandising. Currently serving as a Senior Support Customer Experience Manager at New Relic since March 2021, Grace has demonstrated expertise in managing complex customer issues and improving overall customer experience. Previous roles include Support Customer Experience Manager and Technical Support Engineer at New Relic, as well as Visual Operations Management positions at H&M and Victoria's Secret. With a solid educational background in Computer Science and Fashion Design from recognized institutions, Grace possesses a unique blend of technical and creative skills, further complemented by roles across various renowned brands such as adidas and TOPSHOP TOPMAN.