Kenneth Ralph

Kenneth Ralph possesses extensive experience in technical support and management across multiple organizations. Currently serving as Manager of Global Tech Support at New Relic, Inc. since January 2023, Kenneth previously held the position of Solutions Engineer Manager at Datadog, where responsibilities included building and managing a team of Solution Engineers, handling incident management, and fostering team culture. Kenneth's background also includes roles as a Technical Support Engineer Tier 2 at Tableau Software, focusing on troubleshooting and mentoring, and as a Product Support Engineer at SAP, engaging in incident handling and customer interactions. Early career experiences include roles in event coordination and sales, complemented by a Bachelor's degree in IT Management from TU Dublin.