John Erick Capistrano

John Erick Capistrano is a seasoned hospitality professional with extensive experience in customer service across various roles in the hotel and airline industries. Currently employed at New York Hilton Midtown since September 2018, John has previously served as a Guest Experience Ambassador at Accenture and as a Guest Services Ambassador at Rapport Guest Services. Prior positions include Guest Service Representative roles at Hilton Westchester and DoubleTree by Hilton, alongside significant experience at Emirates and Philippine Airlines in airline operations. John holds a Bachelor's degree in Hospitality Administration/Management from Lyceum of the Philippines University and a Bachelor of Business Administration from Colegio de San Juan de Letran.