Jose Castillo

Jose Castillo has over two decades of experience in the hospitality industry, with a focus on guest services and front desk operations. Throughout their career, Jose has worked with well-known hotel chains such as The New Yorker Hotel by Wyndham, Surrey Hotel, IHG - InterContinental Hotels Group, Hyatt Hotels Corporation, Sheraton, and Hilton Hotels & Resorts. Jose's responsibilities have included welcoming and assisting guests, handling reservations, coordinating room changes, resolving guest complaints, and training new employees. Jose has also served as a Front Desk Coordinator, Front Desk Supervisor, and Assistant Front Desk Manager during their career. With a solid educational background from Miami Dade College, Jose is a seasoned professional in the hospitality industry.