Sandy Gooding

Sandy Gooding has extensive experience in business continuity, risk, and resilience, currently serving as the Business Services Manager at Newcastle City Council since March 2019. Prior roles include Complaints Remediation at Banco Santander (Geoban), Head of the National Customer Service Centre at the Care Quality Commission, and various managerial positions at the Commission for Social Care Inspection. Sandy has a strong background in customer experience improvement and staff engagement, recognized with a Top 50 UK Customer Service award in 2012. Education includes studies at the University of Sunderland and Northumbria University. Specializations encompass effective communication, staff mentoring, and driving organizational improvements.