Newcastle City Council
Sandy Gooding has extensive experience in business continuity, risk, and resilience, currently serving as the Business Services Manager at Newcastle City Council since March 2019. Prior roles include Complaints Remediation at Banco Santander (Geoban), Head of the National Customer Service Centre at the Care Quality Commission, and various managerial positions at the Commission for Social Care Inspection. Sandy has a strong background in customer experience improvement and staff engagement, recognized with a Top 50 UK Customer Service award in 2012. Education includes studies at the University of Sunderland and Northumbria University. Specializations encompass effective communication, staff mentoring, and driving organizational improvements.
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Newcastle City Council
Newcastle City Council is a local authority for the metropolitan borough of Newcastle upon Tyne in North East England. The council consists of 78 councillors, three for each of the city's 26 wards, serving around 259,500 residents. For more information about the Council visit http://www.newcastle.gov.uk