Craig Heaney

Craig Heaney currently serves as the Vulnerable Customer Manager at Newcastle Strategic Solutions, where responsibilities include leading the Vulnerable Customer strategy and CiVC Operational Teams, a position held since April 2025. Prior to this role, Craig held various leadership positions at Equifax from May 2018 to July 2025, including Director of Operational Assurance & Controls and Head of Internal Assurance. Craig's extensive experience at the Royal Bank of Scotland spanned several years from 2006 to 2017, where roles included Head of Complaint Quality Assurance, Conduct Reporting Manager, Governance and Reporting Manager, Project Manager & PMO, and Call Centre Manager. Craig's educational background includes attendance at Marling Grammar School in Stroud, Gloucestershire, from 1982 to 1988.