Alasdair Armour

Alasdair Armour is an experienced professional specializing in technical support and unified communications, currently serving as a CIM Technical Specialist at Sabio since July 2019, where responsibilities include supporting multichannel customers. Prior roles include Managed Service Engineer, where Alasdair optimized voice and contact-center operations for diverse clients, and Telephony & IT Development Officer at Leeds City Council, leading projects such as the installation of a Call Back system and a softphone migration for a large contact center. Earlier experience includes IT and Video Worker at The Jesmond Trust, managing IT systems and providing support for multiple charity sites, and Development Officer and Researcher at The Christian Institute, where marketing, events, and legal documentation were key responsibilities. Alasdair holds a Bachelor of Arts degree in History from the University of Hull.