Andrew Love

Andrew Love is a seasoned IT professional with extensive experience in service management and support, currently serving as Lead of IT Service Management at NewDay since September 2019. Responsibilities include overseeing Problem Management and root cause analysis across various technology stacks, driving process improvements, and enhancing stakeholder visibility through BI and analytics. Previously, Andrew held leadership roles at Liquidlogic and LexisNexis UK, focusing on service performance, incident management, and team development within ITIL frameworks. Andrew possesses multiple ITIL Intermediate certifications and a Lean Six Sigma Yellow Belt, demonstrating a commitment to continuous improvement within IT service operations. Andrew holds a Bachelor of Arts degree in Business Information Management from Leeds Beckett University.