Jennifer Edwards

Jennifer Edwards currently serves as the IT Service Management Lead at NetJets since November 2023. Prior to this role, Jennifer held multiple positions at OCLC from March 2015 to November 2023, including Delivery Lead and ServiceNow Product Owner, focusing on cross-functional projects and the maintenance of the Service Catalog. Jennifer's experience also includes roles as a Technical Program Manager and Continuous Improvement Specialist at JPMorgan Chase, where responsibilities included program creation across technology and team-building initiatives. Prior positions also encompass training and managerial roles at GCG, Inc., Flextronics, and Best Buy, highlighting expertise in training development, leadership, and customer service. Jennifer holds a BA in Integrated Language Arts and a B.S. in Secondary Education from Ohio University.