Shira Mae Barbadillo

Shira Mae Barbadillo is a seasoned technical support professional with extensive experience in web hosting services and team management. Since October 2014, Shira has served as the Technical Support Team Leader at Newfold Digital, focusing on leadership, team performance, and providing web and email hosting support. Prior experience includes roles at Dreamscape Networks Limited as an Assistant Team Leader and Customer Service Representative, where responsibilities involved handling escalations and technical support. Shira's career began at 1&1 Internet, Inc., progressing from a Technical Support Representative to a Billing Support Representative, emphasizing customer assistance and issue resolution. Shira holds a Bachelor of Science in Information Technology from Cebu Institute of Technology, obtained in 2007.