J Manuel

J Manuel currently serves as an IT Service Management Analyst at Great Ormond Street Hospital for Children NHS Foundation Trust, responsible for ITSM process design, documentation, toolset configuration, and administration. J Manuel’s previous roles include positions such as Enterprise Applications Specialist and Acting Principal ICT Service Management Specialist, where responsibilities involved application support, technical troubleshooting, and project management. Prior experience includes roles as IT System Support Analyst at the London School of Hygiene and Tropical Medicine and System Support Analyst at London Borough of Hillingdon, with a focus on hardware and software support, project management, and user training. J Manuel began professional experience as an Operational System Support Analyst at EnerNOC, overseeing the rollout of an energy management application for international clients.