John McConnell

John McConnell is a ServiceNow Product Manager and Business Analyst with extensive experience in driving digital transformation and operational efficiency. They have worked at Kaiser Permanente as a Business Consultant Specialist in IT Asset Management and were promoted to Sr. IT Consultant, where they led ITAM process improvements and optimized asset management strategies. In their current role as a Business Process Architect at NewRocket, John establishes and optimizes Hardware Asset Management, IT Operations Management, and Software Asset Management processes. Additionally, they co-founded ACE Consulting, focusing on continuous learning and professional development in the ServiceNow ecosystem.