Matt Hutson

Matt Hutson is an accomplished professional with extensive experience in customer experience and operations management. Currently serving as the Head of Customer Experience and Operations at News UK since May 2015, Matt oversees customer care, retention, and acquisition contact centers across multiple brands. Prior to this role, Matt enhanced operational performance as a Call Centre Consultant at MH Limited, contributing to a £4 million annual turnover increase. With a decade-long tenure at TalkTalk, Matt held various leadership positions, including Director of Inlife Sales and Retention, where Matt managed a £30 million budget and successfully launched multiple products, driving significant customer growth and reducing churn through tailored campaigns.