Kylie Morris

Kylie Morris is an accomplished professional with extensive experience in customer experience and strategic leadership. Currently serving as the General Manager Customer Experience at Western Sydney International Airport, Kylie is responsible for creating a customer-centric business amidst Australia's largest infrastructure project. Additional roles include Non-Executive Director at Newtown Neighbourhood Centre and Co-Founder & Non-Executive Director at Reimagine Group, where focus areas encompass strategy, transformation, and operations in customer experience and hospitality. Previously, Kylie's tenure at Qantas spanned over 13 years in various leadership positions, culminating as Executive General Manager Customer Strategy, Insights & Finance, and Chief Operating Officer at Qantas Catering Group. Kylie's educational accomplishments include an MBA in Technology from AGSM @ UNSW Business School and completion of the Company Directors Course through the Australian Institute of Company Directors.