Massimiliano Zollino

Massimiliano Zollino is an accomplished professional with extensive experience in customer operations and service management. Currently serving as Head of Customer Operation Service Hub at Nexi Group since July 2022, Massimiliano has previously held significant roles at Agos as Service Desk and Monitoring Manager, where responsibilities included team management and ITSM system oversight, and at Sky Italia, where roles spanned from Customer Care Manager to Control Room Manager. With a solid educational background that includes a Master Six Sigma (Green Belt) and advanced training in customer management, Massimiliano has consistently demonstrated strong leadership and a commitment to achieving service excellence across various organizations.