Shannon Lucas

Shannon Lucas has more than 20 years of long-term healthcare revenue cycle management experience. Before joining the Nexion team, Shannon directed and developed processes for a team responsible for annual collections of $650 million for 110 buildings in eleven states. Shannon developed revenue cycle training for new administrator orientation and has served as a subject matter expert on compliance committees and enhancement councils for multiple software vendors in the development and enhancement of products to meet the rapidly changing needs of long-term care providers.

Shannon has consulted with new operators to develop standards of practice necessary to meet post-acquisition revenue and cash collection goals. She collaborated with a multidisciplinary team to develop training resources and tools necessary for a seamless transition to Managed Medicaid, ICD10 and later to the PDPM payment rule. Shannon developed a 365-day cash projection process improving organization efficiency through real time cash management. She has been a guest speaker at trade conventions on subjects related to improving outcomes through efficient revenue cycle processes and effective employee engagement programs.

Shannon is known among her peers as a strong leader, passionate about empowering people to identify opportunities for improvement and be fully engaged in developing solutions.