Pinky Rijhwani

VP Customer Experience at Nexla

Pinky Rijhwani has over 17 years of professional experience in various roles. Pinky began their career in 2003 as a Systems Analyst (Contractor) at Gap Inc. Pinky then served as a Test Lead (Contractor) and Project Lead (Contractor) at the same company. In 2004, they joined Infosys as a Technology Lead. In 2010, they were a Project Lead (Contractor) at Nordstrom, and then a Senior Business Systems Analyst/ Project Lead/ Product Manager at Super Supplements in 2012. From 2013 to 2017, they were an Application Architect and Tech Lead at Nordstrom. After taking a maternity and child care break in 2014, they joined Capgemini as a Program Manager in 2017. In 2018, they joined Freshworks as a Senior Manager, Customer Advisory & Adoption. At Freshworks, they were a core member at the Freshworks Customer Onboarding, leading the North America delivery team, scaling the team 15X, launching new service offering programs, and partnering closely with the Sales and other GTM teams. In 2022, they were appointed as the Director of Customer Engagement at Nexla.

Pinky Rijhwani attended the University of Mumbai from 1999 to 2003, where they earned a Bachelor of Engineering in Electronics.

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