Susan Paolatto

Susan Paolatto has a diverse and extensive work experience spanning multiple roles and industries. Susan currently works at Next Insurance as a Senior Technology and Architecture Manager, where they oversee the design, implementation, and support of SaaS applications for Next Operations. Their notable accomplishments include introducing a scalable security model to the Zendesk platform and implementing business process improvements and automations that resulted in a 97% decrease in time to full resolution for audit team tickets.

Prior to their current role, Susan held the position of Director, Tech Ops Business Systems at AP Intego Insurance Group, LLC / NEXT Insurance. In this role, they shaped the technology that empowered the company to support small businesses. Susan oversaw three geographically dispersed teams supporting CRM, Data Warehouse & BI Analytics, and IT/Helpdesk. Susan actively participated in strategic technical planning, product roadmaps, application design, and goal setting.

Before joining AP Intego, Susan worked at Bank of America for a significant period. Susan held several roles during their tenure, including SVP, Senior Technology Manager, VP, Application Manager, and Application Team Lead. Their responsibilities included managing teams, overseeing the design, development, maintenance, and operational support of various applications supporting the Commercial, Investment, and Private Banking divisions. Susan also managed application programmers and analysts, handled project management, and was involved in staffing, performance management, and compensation decision making.

Susan's career started at Maryland National Bank, where they worked as a Programmer and a Management Trainee. Susan developed mainframe and client/server-based decision support tools using rapid system development methodology. Their responsibilities included front-end design, database design, development, and testing of various decision support tools.

In summary, Susan Paolatto has a strong background in technology and business systems, with a focus on overseeing application development and support, strategic planning, and team management. Their experience spans industries such as insurance and banking, and they have demonstrated success in improving efficiency and implementing innovative solutions throughout their career.

Susan Paolatto attended Loyola University Maryland from 1984 to 1988, where they earned a Bachelor of Business Administration (BBA) degree. Their field of study was Management Information Systems, General.