Susan Tieh

Susan Tieh has a diverse work experience history. Susan started their career as an Analyst at the U.S. Government Accountability Office, where they evaluated and made recommendations to improve government programs. Susan then worked as a Program Manager at Accordia Global Health Foundation and as a Summer Associate in Business Development at Medco Health Solutions, Inc.

Afterward, Susan joined Booz Allen Hamilton as an Associate, where they worked until 2013 before transitioning to Amazon as a Senior Category Merchant Manager. Susan then moved to LinkedIn, where they held various roles such as Senior Product Operations Manager, Lead, Senior Product Operations Manager, and Manager, Product Operations.

In their roles at LinkedIn, Susan led teams and collaborated with cross-functional partners to improve the user experience, surface customer insights, and prepare customer support teams for new product launches. Additionally, they defined and tracked key success metrics and managed team projects.

Susan's most recent work experience is at Next Insurance, where they are currently a Product Manager. In this role, they have driven significant updates to the company's embedded insurance product and led product work to increase customer self-service. Susan has also built a chatbot to improve user experience and released multiple updates to boost adoption and customer satisfaction.

Susan Tieh has an impressive education history with degrees from Yale University, Stanford University, and additional certifications from IDEO U. Susan holds an MBA from Yale University, a Master of Arts (MA) in International Policy Studies from Stanford University, and a Bachelor of Arts (BA) in International Relations, also from Stanford University. Additionally, they have obtained a certification in Insights for Innovation from IDEO U in October 2021.