Helena Wiström

Customer Success Manager at Next One Technology

Helena Wiström has a diverse work experience spanning multiple roles and industries. Helena is currently working as a Customer Success Manager at Next One Technology since March 2023. Prior to that, they worked at Liljestrand Group as an Avdelningschef / Projektledare from August 2021 to March 2023, and as a Projektledare from March 2021 to August 2021. Helena also served as a Projektadministratör at Liljestrand Group from August 2020 to March 2021.

Before joining Liljestrand Group, Helena worked at HH:s Ventilation AB as a Projektadministratör from March 2017 to July 2020. Helena'sresponsibilities included customer service, finance, project management, marketing, and business development. Helena successfully implemented a new time tracking system and Microsoft Teams, and developed a new business area called Eftermarknad.

Prior to that, Helena worked at Verifone (formerly known as Point Transaction Systems AB) as a Customer Service Administrator from August 2013 to March 2017. Helena was involved in order administration and was responsible for tasks such as order placement, pre-invoicing, controls, and back-office mail management. Helena also worked on developing new processes and routines to improve efficiency and collaboration between different departments.

Before Verifone, Helena worked at Point Transaction Systems AB as a Receptionist from August 2012 to August 2013. Helena'srole involved customer service, office procurement, and assisting other departments during peak workloads.

Helena started their career at Energiverket Gym as a Receptionist in January 2011. Helena'sresponsibilities included customer support, sales, bookings, and management. Helena was also responsible for scheduling the reception staff. Energiverket Gym was later acquired by Sportlife (now Nordic Wellness) in August 2011.

Helena's earliest work experience was as a Cashier at McDonald's Corporation from December 2010 to June 2011.

Overall, Helena Wiström has gained valuable experience in customer service, project management, administration, and business development throughout their career.

Helena Wiström's education history begins with their completion of the Naturkunskapsprogrammet med inriktning natur, matematik och data at Tullinge gymnasium from 2008 to 2011, earning their a Gymnasieexamen. In 2011 to 2012, Helena attended Linköpings universitet / Linköping University, where they took courses in Projektledning. In 2012, they also completed a course in Kreativtskrivande at Gotlands högskola. In 2020 to 2021, Helena attended Karlstad University, focusing on Projektledning och IT. In 2022, they plan to study Projekteringsledning at Byggakademin.

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Timeline

  • Customer Success Manager

    March, 2023 - present