Nextcare
Eslam Mohamed Abou Raya is a Customer Care Unit Senior Officer and Medical Claims Officer at Nextcare since September 2021, managing over 100 health insurance policies across 15 countries. Previous experience includes roles as a Pharmacist at Marina Pharmacy Group and Al-Abdelatef Altarshouby Pharmacy, as well as a Pharmacy Supervisor at Al-Abdelatef Altarshouby Pharmacy. Eslam also gained valuable experience as a trainee Medical Representative with Sanofi and AstraZeneca. Eslam holds a Bachelor's degree in Pharmaceutical Sciences from Mansoura University, earned between 2014 and 2019.
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Nextcare
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Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators. Nextcare operates the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network allowing cashless access across various countries. With more than 4 Million members under management, the company administers an annual portfolio of over USD 1 billion claims in value and 8.5 million claims in volume for more than 120 clients including insurance companies and self-funded schemes. Being a member of the renowned Allianz Group, Nextcare creates and tailors health insurance management programs covering Customer Service, Risk Assessment Solutions, Managed Care Services, Software Solutions and Added Services. Nextcare employs more than 1,100 employees located in its branches in the UAE, Lebanon, KSA, Egypt, Bahrain, Oman, Qatar, Kuwait, Morocco and Tunisia. Awarded “TPA of The Year" Award at the 3rd Middle East Insurance Industry Awards 2016.