Jérôme Wyss is currently an Engagement Manager at Nexthink. Previously, they served as a Product Support Engineer from 2013 to 2015, where they managed level 2 and level 3 support, collaborated on bug tracking with the R&D team, and contributed to process optimization and technical documentation. Additionally, they held roles as a Senior Professional Services Consultant and Professional Services Consultant, focusing on customer needs analysis and solution deployment. Jérôme began their career with an IT internship at Nestlé Operational Services Worldwide S.A. from 2011 to 2012, where they provided third-level user support and handled application testing.
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