Mike Davito

Mike Davito, CCXP, is currently the Vice President of Customer Account Management at Nextiva, where they drive customer-centric strategies for sustainable growth. They have previously held key roles in technical sales and account management at renowned companies, including Avaya, SBC, and Verizon, consistently exceeding quotas and focusing on customer experience optimization. With extensive knowledge in Contact Center as a Service (CCaaS), Mike has demonstrated a commitment to enhancing customer interactions and agent productivity. Mike holds a Bachelor's degree in Finance from Baker College Center for Graduate Studies and has pursued studies in both Chemistry and Accounting. Additionally, they serve as a board member for the Midwest Contact Center Association (MWCCA).