Olena Usova

Olena Usova is an experienced professional in technical support and hospitality management, currently serving as an Enterprise Technical Support Specialist at Nextiva since July 2020, where responsibilities include troubleshooting hardware and software and conducting training sessions for new agents. Prior to this role, Olena held positions at Dream Hostels, including Revenue Manager, overseeing budget planning and revenue optimization for multiple hostels, and at Premier Hotels and Resorts, where duties spanned from quality control to reservations management. Additional experience includes working as a Reservation Agent at Premier Hotel Rus and as a Guest Relations Manager at Golden 5 Hotels & Resorts.