Maren Mielenhausen

Maren Mielenhausen is an experienced professional in customer service and management, currently serving as the Head of Customer Service at NextPharma since June 2023. Mielenhausen has held the position of Senior Manager Customer Care at Delticom AG since June 2020, where responsibilities include managing external service partners, overseeing complaints and goodwill management, and project management for new communication channels. Previously, Mielenhausen was the Head of Customer Affairs at Delticom AG, focusing on international B2C customer service and quality management. Prior experience also includes a lengthy tenure at Emnitel GmbH, where Mielenhausen held multiple roles, culminating as Location Head, overseeing a team of 215 employees and ensuring effective customer care and reporting. Mielenhausen began a career as a freelancer research assistant at Soziologisches Forschungsinstitut Göttingen, contributing to the evaluation of projects funded by the European Refugee Fund. Mielenhausen holds a Magister Artium (M.A.) in Sociology and Ethnology from The University of Göttingen.