NexxLinx
Patty Smith has a diverse work experience in various roles and industries. Patty started their career in 1994 as a Pre-K Teacher and Facility Supervisor at Kinder-Care Learning Centers/Head Start Pre-School Program, where they taught and supervised the program until 2000. In the same year, they joined NexxLinx as the Corporate Director of Quality and Training and later became the Director of Organizational Development. In 2000, they also started working at L3 Communications-Microdyne Outsourcing as the Manager of Quality Systems and V.O.C., where they handled the Quality and Training Department and was a member of the Corporate Management Staff. In 2009, they briefly worked at L-3 Communications as an Operations Manager. Patty's work experience showcases their expertise in quality and training, organizational development, and education management.
Patty Smith began their education in 1982 at Massachusetts Bay Community College, where they studied Early Childhood and obtained a Teaching Certificate. During the same years, they also attended Wellesly College and earned an additional Teaching Certificate. There is no information provided about the start or end years for their education at Eastern Maine Technical College, but they focused on studying Medical Terminology.
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NexxLinx
Business Process Transformation professionals committed to creating unique value and competitive advantage for every client partner, either small or large. By combining Proven Expertise, Continuous Process Improvement / Best-Practice, Technology Innovation, and Global Multi-Lingual/Multi-Cultural capability we deliver on high-value customer engagement/contact center solutions which: Create competitive advantage and loyalty through excellence-in-service Reduce cost through Process Improvement / Best-Practice and Technology Innovation Deliver Top-line revenue impacts through an industry leading retention and sales practice Maximize technical support / remote diagnostic value though First-Contact-Resolution, Service/Product Trending, and agent knowledge Provide service impact across the globe in nearly every language/culture Mitigate risk with proven process and execution Our team crafts agile service / support solutions that transform the customer service/support environment delivering measurable business outcomes. What does this mean? NexxLinx deploys a fully dedicated, motivated team of client advocates, from agent to program director. We manage each customer contact as an opportunity to evaluate customer preferences and expectations in order to improve the underlying business process. We reward our team for improving your business through gamification and incentives. Several qualities clearly differentiate us from the standard, “shift the work to cheaper locations” outsourcer: We stand behind our solutions by committing to innovation and improvements that provide year-over-year improvements to service cost / customer satisfaction We provide rapid time-to-value and business agility allowing our partners leverage Real-time change for competitive advantage and Shareholder Value We earn a Trusted-Advisor relationship with clients